End Call: Receive an error after selecting a string from the list box or entering a string in the edit box
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(New page: == Receive an error after selecting a string from the list box or entering a string in the edit box == {| border="1" |- ! '''Problem Summary''' | After either selecting a string from the ...) |
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Revision as of 21:40, 1 October 2009
Receive an error after selecting a string from the list box or entering a string in the edit box
| Problem Summary | After either selecting a string from the listbox or entering a string into the edit box of the Wrapup dialog and clicking OK, an error message pops up (IPCC only). |
|---|---|
| Error Message | SYSTEM ERROR: Unable to enter data because call [call.xx.yy.zz] has ended |
| Possible Cause | The call ends too quickly so that data cannot be entered into it. |
| Recommended Action | Check the ICM Configuration Manager's Agent Desk Settings for this agent to ensure that the Wrapup Time is adequately long - recommended length is 120 (seconds). |
| Release | Release 7.5(x) |
| Associated CDETS # | None. |
