Enabling root account from CLI

Revision as of 12:57, 30 November 2009 by Sakkumar (Talk)

<Tip Title>

Problem Summary	TAC/Customers may need the linux root account in some scenarios. The root account is locked down and is enabled on request.
Error Message	NA
Possible Cause	NA
Recommended Action	Run the CLI commands utils remote_account enable utils remote_account create rootuser 30 Account Successfully created Account : rootuser Passphrase : 66RFFQGTXB Expiry : 12-30-2009:12:00:00 (MM-DD-YYYY:Hr:Min:Sec) Request password generation form the tool at https://remotesupporttool.cisco.com/ using the Account and the Passphase generated by the CLI command. Login to the tool using CEC credentials and then go to "Application" -> "Generate Password". Enter the account name and passphrase from the output of the CLI command 'utils remote_account create'. Then enter the defect id, the TAC case id and notes. Click "Generate Password" and the password will be generated. Login to the customer box using the username and the password generated by the tool.
Release	Release 8.0(1)
Associated CDETS #	NA

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