Enabling remote user account through CLI

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== <Tip Title> ==
 
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{| border="1"
 
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|-
 
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! '''Problem Summary'''
 
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| TAC need to have root login details in order to run CET. Root login can be enabled using remote user account for UCCX server.
 
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|-
 
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! '''Error Message'''
 
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| NA
 
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|-
 
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! '''Possible Cause'''
 
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| NA
 
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|-
 
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! '''Recommended Action'''
 
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|
 
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* Run the CLI commands
 
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# utils remote_account enable
 
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# utils remote_account create rootuser 30
 
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  Account Successfully created
 
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  Account        : rootuser
 
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  Passphrase    : 66RFFQGTXB
 
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  Expiry        : 12-30-2009:12:00:00 (MM-DD-YYYY:Hr:Min:Sec)
 
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* Request password generation form the tool at https://remotesupporttool.cisco.com/ using the Account and the Passphase generated by the CLI command.
 
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* Login to the tool using CEC credentials and then go to "Application" -> "Generate Password".
 
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* Enter the account name and passphrase from the output of the CLI command 'utils remote_account create'. Then enter the defect id, the TAC case id and notes.
 
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* Click "Generate Password" and the password will be generated.
 
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* Login to the customer box using the username and the password generated by the tool.
 
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* To enable root login, run the Root login enable command as given in CET TAC TOI presentation/VOD.
 
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* Use this root login to run CET.
 
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* After using CET, disable root login using Root login disable command as given in CET TAC TOI presentation/VOD.
 
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|-
 
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! '''Release'''
 
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| Release 8.0(1)
 
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|-
 
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! '''Associated CDETS #'''
 
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| NA
 
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|-
 
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|}
 
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[[Category:Unified CCX, Release 8.0]]
 

Latest revision as of 11:52, 23 June 2010

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