Enabling JTAPI Trace Levels is not getting saved

From DocWiki

Revision as of 08:19, 1 December 2010 by Vdraj (Talk | contribs)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search

Trace Configuration - Cisco Unified CM Telephony client trace settings not getting updated

Problem Summary Enabling JTAPI_CLIENT trace settings is not getting saved. Confirmed by cli command:

admin:show uccx trace levels JTAPI_CLIENT


Error Message Following error message is displayed in catalina.out.

JTAPIProperties.save: caught java.io.FileNotFoundException: /opt/cisco/uccx/.jtapi/lib/jtapi.ini (Permission denied)

Possible Cause No write permissions to the file jtapi.ini in the path /opt/cisco/uccx/.jtapi/lib.
Recommended Action

Provide write permissions to the file jtapi.ini.

Release Release 8.0(2)
Associated CDETS # CSCti46961

Rating: 0.0/5 (0 votes cast)

Personal tools