EIM Analysis Check lists

From DocWiki

Acronyms:

Unified EIM / Unified WIM - Cisco Interaction Manager

IIS - Internet Information Server

FS - File System

WLS - WebLogic Server

LM - License Manager

RSM - Remote Session Manager

RX - Retriever Service

DX - Dispatcher Service

WF - Workflow Service

DSM - Distributed Service Manager

POP3 - Post Office Protocol

SMTP - Simple Mail Transfer Protocol

ESMTP - Extended SMTP

DAL - Data Access Layer

• Initial Start up issues
• Web Server issues
• Application Server issues
• Services Server issues
• Database Server issues
• Reports issues
• Retriever, Workflow, and Dispatcher issues
• UI Debugging
• General Issues