EIM Analysis Check lists

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Revision as of 13:09, 11 January 2011 (view source) Saychakr (Talk | contribs) ← Older edit		Latest revision as of 13:11, 11 January 2011 (view source) Saychakr (Talk | contribs)
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	:* [[UI Debugging]]		:* [[UI Debugging]]
	:* [[General Issues]]		:* [[General Issues]]
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		+	[[Category:Unified ICM/Contact Center Enterprise & Hosted]]
		+	[[Category:Unified Contact Center Express]]
		+	[[Category:Unified Contact Center Enterprise]]
		+	[[Category:Unified ICM/CCE & Hosted, Release 7.5]]
		+	[[Category:Unified CCE, Release 8.0]]
		+	[[Category:Unified ICM/Contact Center Enterprise & Hosted | Troubleshooting]]

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Latest revision as of 13:11, 11 January 2011

Acronyms:

Unified EIM / Unified WIM - Cisco Interaction Manager

IIS - Internet Information Server

FS - File System

WLS - WebLogic Server

LM - License Manager

RSM - Remote Session Manager

RX - Retriever Service

DX - Dispatcher Service

WF - Workflow Service

DSM - Distributed Service Manager

POP3 - Post Office Protocol

SMTP - Simple Mail Transfer Protocol

ESMTP - Extended SMTP

DAL - Data Access Layer

Agenda

• Initial Start up issues
• Web Server issues
• Application Server issues
• Services Server issues
• Database Server issues
• Reports issues
• Retriever, Workflow, and Dispatcher issues
• UI Debugging
• General Issues