EIM Analysis Check lists
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| - | Unified EIM / Unified WIM - Cisco Interaction Manager | + | '''Unified EIM / Unified WIM''' - Cisco Interaction Manager |
| - | IIS - Internet Information Server | + | '''IIS''' - Internet Information Server |
| - | FS - File System | + | '''FS''' - File System |
| - | WLS - WebLogic Server | + | '''WLS''' - WebLogic Server |
| - | LM - License Manager | + | '''LM''' - License Manager |
| - | RSM - Remote Session Manager | + | '''RSM''' - Remote Session Manager |
| - | RX - Retriever Service | + | '''RX''' - Retriever Service |
| - | DX - Dispatcher Service | + | '''DX''' - Dispatcher Service |
| - | WF - Workflow Service | + | '''WF''' - Workflow Service |
| - | DSM - Distributed Service Manager | + | '''DSM''' - Distributed Service Manager |
| - | POP3 - Post Office Protocol | + | '''POP3''' - Post Office Protocol |
| - | SMTP - Simple Mail Transfer Protocol | + | '''SMTP''' - Simple Mail Transfer Protocol |
| - | ESMTP - Extended SMTP | + | '''ESMTP''' - Extended SMTP |
| - | DAL - Data Access Layer | + | '''DAL''' - Data Access Layer |
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| + | |||
| + | == '''Agenda''' == | ||
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:* [[Database Server issues]] | :* [[Database Server issues]] | ||
:* [[Reports issues]] | :* [[Reports issues]] | ||
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:* [[Retriever, Workflow, and Dispatcher issues]] | :* [[Retriever, Workflow, and Dispatcher issues]] | ||
:* [[UI Debugging]] | :* [[UI Debugging]] | ||
:* [[General Issues]] | :* [[General Issues]] | ||
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| + | [[Category:Unified ICM/Contact Center Enterprise & Hosted]] | ||
| + | [[Category:Unified Contact Center Express]] | ||
| + | [[Category:Unified Contact Center Enterprise]] | ||
| + | [[Category:Unified ICM/CCE & Hosted, Release 7.5]] | ||
| + | [[Category:Unified CCE, Release 8.0]] | ||
| + | [[Category:Unified ICM/Contact Center Enterprise & Hosted | Troubleshooting]] | ||
Latest revision as of 13:11, 11 January 2011
Acronyms:
Unified EIM / Unified WIM - Cisco Interaction Manager
IIS - Internet Information Server
FS - File System
WLS - WebLogic Server
LM - License Manager
RSM - Remote Session Manager
RX - Retriever Service
DX - Dispatcher Service
WF - Workflow Service
DSM - Distributed Service Manager
POP3 - Post Office Protocol
SMTP - Simple Mail Transfer Protocol
ESMTP - Extended SMTP
DAL - Data Access Layer
