EIM-WIM Processes on each server

From DocWiki

Revision as of 19:13, 15 November 2011 by Ginod (Talk | contribs)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search


Contents

Process Matrix

Server Cisco Service? JBoss? JDK? Typical # of Java Processes?
Database Server
  • eGMasterDB
  • eGActiveDB
  • eGArchiveDB
No No No 0
File & Messaging Server Yes (For Messaging component) Yes Yes 1x Java.exe
Services Server
  • Host Controller (Java.exe)
  • DSM Controller (Java.exe)
  • DSM Registry (Java.exe)
  • Retriever
  • Dispatcher
  • Agent Assignment
  • Listener
  • External Agent Assignment
  • Purge
  • Archive
  • Reports
  • Scheduler
  • KB Import
  • KB Attachment
  • KB Article Rating
  • Activity Pushback
  • Workflow (Rules) Alarm
  • Workflow (Rules) Cache
Yes No Yes ~4-5x Java.exe

~12-16x Javaw.exe

Application Server Yes Yes Yes 1x Java.exe
Web Server
  • IIS
No No No 0

Services Server Process ID Correlation JSP

The Session Information JSP can be accessed from http://<web server>/system/web/view/platform/debug/listprocessids.jsp
This JSP allows you to correlate a java.exe or javaw.exe running on the Services Server with an EIM process.
ProcessID.png


EIM/WIM keeps track of process IDs in a properties file located on the File Server at C:\CIM\eService\config\egpl_process_ids.properties. The JSP is populated from this file.

#This file contains list of eGain process names and their corrosponding OS process id.
#Tue Jul 12 11:12:40 EDT 2011
report-process=3664
rules-process=3336
scheduler-process=5732
dx-process=4384
import-process=5596
Listener-process=3328
rules-cache-process=5592
alarm-rules-process=3652
HostController=3308
DSMController=3076
agent-assignment-process=4068
kb-attachment-cs=1868
rx-process=4664
ss-article-rating-process=2588
EAAS-process=4328
DSMRegistryServer=3920

Corresponding UCCE Components

EIM/WIM Component UCCE Component Purpose?
EAAS MR PIM Task routing
Listener CTI Server

CMB

Agent activity, status
Data Access Layer AWDB Integration validation (when logging in to Admin console)

Disabled/Deleted agents (when logging in to Agent console)

System Snapshot JSP

The eGain Diagnostic Utility can be accessed from http://<web server>/system/web/view/platform/debug/du/getconfigdetails.jsp. It provides information on:

  • License Information
  • DSM Services
  • Misc. Application Server
  • Messaging Server
  • Database Server
  • Database Query

The JSP outputs to a .html file each time it is run. The file is located on the File Server in C:\CIM\eService\web\view\platform\debug\du
Output.png


Notes:

  • This JSP is not officially supported in 4.3.
  • Some fields are not always correct, i.e. "43app" incorrectly shows as File Server below. Use best judgment.
  • When running the JSP, avoid clicking the links at the top. This may break the JSP and require a restart of JBoss servers to display again. This does not occur when viewing the html output file.

DiagUtility1.png


DiagUtility2.png


DiagUtility3.png


DiagUtility4.png


DiagUtility5.png

Rating: 0.0/5 (0 votes cast)

Personal tools