EIM-WIM Processes on each server
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Contents |
Process Matrix
| Server | Cisco Service? | JBoss? | JDK? | Typical # of Java Processes? |
|---|---|---|---|---|
Database Server
| No | No | No | 0 |
| File & Messaging Server | Yes (For Messaging component) | Yes | Yes | 1x Java.exe |
Services Server
| Yes | No | Yes | ~4-5x Java.exe
~12-16x Javaw.exe |
| Application Server | Yes | Yes | Yes | 1x Java.exe |
Web Server
| No | No | No | 0 |
Services Server Process ID Correlation JSP
The Session Information JSP can be accessed from http://<web server>/system/web/view/platform/debug/listprocessids.jsp
This JSP allows you to correlate a java.exe or javaw.exe running on the Services Server with an EIM process.
EIM/WIM keeps track of process IDs in a properties file located on the File Server at C:\CIM\eService\config\egpl_process_ids.properties. The JSP is populated from this file.
#This file contains list of eGain process names and their corrosponding OS process id.
#Tue Jul 12 11:12:40 EDT 2011
report-process=3664
rules-process=3336
scheduler-process=5732
dx-process=4384
import-process=5596
Listener-process=3328
rules-cache-process=5592
alarm-rules-process=3652
HostController=3308
DSMController=3076
agent-assignment-process=4068
kb-attachment-cs=1868
rx-process=4664
ss-article-rating-process=2588
EAAS-process=4328
DSMRegistryServer=3920
Corresponding UCCE Components
| EIM/WIM Component | UCCE Component | Purpose? |
|---|---|---|
| EAAS | MR PIM | Task routing |
| Listener | CTI Server
CMB | Agent activity, status |
| Data Access Layer | AWDB | Integration validation (when logging in to Admin console)
Disabled/Deleted agents (when logging in to Agent console) |
System Snapshot JSP
The eGain Diagnostic Utility can be accessed from http://<web server>/system/web/view/platform/debug/du/getconfigdetails.jsp. It provides information on:
- License Information
- DSM Services
- Misc. Application Server
- Messaging Server
- Database Server
- Database Query
The JSP outputs to a .html file each time it is run. The file is located on the File Server in C:\CIM\eService\web\view\platform\debug\du 
Notes:
- This JSP is not officially supported in 4.3.
- Some fields are not always correct, i.e. "43app" incorrectly shows as File Server below. Use best judgment.
- When running the JSP, avoid clicking the links at the top. This may break the JSP and require a restart of JBoss servers to display again. This does not occur when viewing the html output file.
