E-mail notification of database purging activities is not sent

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Latest revision as of 10:37, 23 April 2010

E-mail notification of database purging activities is not sent

Problem Summary The Cisco Unified CCX system does not send e-mail notification of database purging activities.
Error Message None.
Possible Cause The Email subsystem is not configured or e-mail notification is not set up properly in Cisco Unified CCX Administration.
Recommended Action

Complete the following steps:

  1. From the Cisco Unified CCX Administration web page, choose Subsystems > eMail and make sure that correct information is entered in the Mail Server and eMail Address fields.
  2. From the Cisco Unified CCX Administration web page, choose Tools > Historical Reporting and click the Purge Schedule Configuration hyperlink.
  3. If multiple e-mail addresses are specified in the Send Email Notifications To field, make sure that each address is separated with a semicolon (;), comma (,), or space.
  4. Make sure that the Send Email Notifications To field contains no more than 255 characters.
Release Release 7.0, Release 5.0
Associated CDETS # None.

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