| Problem Summary
|| E-Mail Ready and E-Mail Not Ready buttons are not available in the toolbar.
| Error Message
| Possible Cause
|| Possible causes are:
- The customer does not have the Premium bundle, which is required for the Agent E-Mail feature.
- The Agent E-Mail feature has not been configured.
- The agent does not belong to any e-mail CSQs.
| Recommended Action
||Complete the following steps:
- Verify that the Agent E-Mail feature is properly configured.
- In Application Administrator, verify that the agent belongs to a resource group that ha at least one e-mail CSQ assigned to it.
|| CAD Unified CCX 8.5
| Associated CDETS #