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  • Users should tag articles with all appropriate categories (products, technologies, software releases, tasks). This will allow readers to access content through multiple paths.
  • When tagging your content, create a subcategory under the main category. This structure allows readers to find content by main topic.
  • In general, categories should be as specific as possible. However, sometimes a general category is a better choice than a specific category, depending on the content. Use your discretion.
  • You don't have to categorize every page. Only main navigation pages need to be tagged.
  • Categories should include more than one article.
  • Do not include "Cisco" in product names for categories. This will cause all products to appear under "C", which defeats the purpose of indexing. The Cisco Products main category has "Cisco" in the name, so the subcategories underneath it are understood to be Cisco products. However, you should include "Cisco" with the appropriate product names in your articles.
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