http://docwiki.cisco.com/w/index.php?title=Discrepancy_between_agent_state_detail_and_agent_detail&feed=atom&action=history 2013-05-20T20:29:49Z Revision history for this page on the wiki MediaWiki 1.16.0 http://docwiki.cisco.com/w/index.php?title=Discrepancy_between_agent_state_detail_and_agent_detail&diff=41650&oldid=prev 2011-07-08T06:31:55Z

<p>1 revision</p> <table style="background-color: white; color:black;"> <tr valign='top'> <td colspan='1' style="background-color: white; color:black;">← Older revision</td> <td colspan='1' style="background-color: white; color:black;">Revision as of 06:31, 8 July 2011</td> </tr></table>

Cchetty http://docwiki.cisco.com/w/index.php?title=Discrepancy_between_agent_state_detail_and_agent_detail&diff=41649&oldid=prev 2010-04-09T12:54:11Z

<p>New page: Collating the not ready state between Agent state detail report and agent detail might not match up. This is because in agent detail report, if there is a ongoing incoming call and the age...</p> <p><b>New page</b></p><div>Collating the not ready state between Agent state detail report and agent detail might not match up.<br /> This is because in agent detail report, if there is a ongoing incoming call and the agent makes an outbound call at that point, there will be no state change from ready to not ready. <br /> This lack of state change will not reflect in the agent state detail report.<br /> So time spend on outbound calls should not be directly related to agent not ready state.</div>

Abhakuma