Discrepancies of JAL Scenarios

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Discrepancies of JAL Scenarios

Problem Summary In the scenario where agent1 has got a IAQ call (C1) and he conferenced (SJ/JAL) the call (C2) to another agent where call C2 survives then Inbound non-ACD record is not present for agent2.
Error Message NA
Possible Cause This is by the design and architecture of the system.
Recommended Action This is by the design and architecture of the system.
Release Release 8.0(1)
Associated CDETS #


Problem Summary In the scenario where agent1 has got a IAQ call (C1) and he conferenced (SJ/JAL) the call (C2) to another agent where call C2 survives then why Conference flag is tagged with the Outbound call of first agent.
Error Message NA
Possible Cause NA
Recommended Action This is by design. In this case since call C2 survives, the Conference flag will be tagged with the Outbound Call of the first agent. This is different from the SJ/JAL C1 survival scenario where Conference flag will be present with the Inbound ACD call of the first agent.
Release Release 8.0(1)
Associated CDETS #

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