| Problem Summary
|| The agent sees this error when attempting to sign in to the Cisco Finesse Desktop.
| Error Message
|| Server authentication failure. Please try again or contact your system administrator.
| Possible Cause
|| There are several possible causes for this error. Recommended actions are listed below.
| Recommended Action
- Ensure that the device associated with the agent extension is active.
- Ensure that all Finesse Services are started. To do this, sign in to the Serviceability Console.
- Ensure that forward and reverse DNS are set up correctly and that a valid host and domain were entered during the installation.
- Ensure that you are using Unified Contact Center Enterprise and Unified CM, Release 8.5(1).
|| Release 8.5(1)
| Associated CDETS #