Desktop Agent Config backup operation failed using PUT
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Revision as of 10:04, 24 November 2009
Desktop Agent Config backup operation failed using PUT
| Problem Summary | Pre-Upgrade Tool backup failed while backing up the CCX Desktop Agent Config. |
|---|---|
| Error Message | Cisco Unified CCX Desktop Agent Config backup operation failed. |
| Possible Cause | Anti-virus software might be running on the setup. |
| Recommended Action | Make sure that Antivirus and CSA is disabled and LDAP monitor service is running on the CCX engine node. Check the Agent desktop logs (C:\Program Files\Cisco\Desktop\log) to find out the root cause for the issue. |
| Release | Release 8.0(1) |
| Associated CDETS # | None. |
