Desktop: SystemInfo GET API returns an empty value for the primary and secondary Finesse hosts
Revision as of 20:56, 4 January 2012 by Dosproul
SystemInfo GET API returns an empty value for primary and secondary Finesse hosts when the Database goes down and Tomcat restarts
|Problem Summary||When the database goes down and Tomcat restarts, Finesse will go OUT_OF_SERVICE and the SystemInfo -Get API returns empty values for the primary and secondary Finesse hosts in the response.|
|Possible Cause||This may occur the if database is down and Tomcat restarts.|
Make sure that the Database service is running. To check the staus of services, enter the command: utils service list in the Finesse server CLI. If it is not running, use the appropriate CLI command to restart the "A Cisco DB" service.
|Associated CDETS #||None.|