Dosproul: 1 revision

2012-01-04T20:56:59Z

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Revision as of 20:56, 4 January 2012

Lobruce at 17:52, 21 December 2011

2011-12-21T17:52:32Z

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== SystemInfo GET API returns an empty value for primary and secondary Finesse hosts when the Database goes down and Tomcat restarts ==

{| border="1"
|-
! '''Problem Summary'''
| When the database goes down and Tomcat restarts, Finesse will go OUT_OF_SERVICE and the SystemInfo -Get API returns empty values for the primary and secondary Finesse hosts in the response.
|-
! '''Error Message'''
| None.
|-
! '''Possible Cause'''
| This may occur the if database is down and Tomcat restarts.
|-
! '''Recommended Action'''
|
Make sure that the Database service is running. To check the staus of services, enter the command: '''utils service list '''in the Finesse server CLI. If it is not running, use the appropriate CLI command to restart the "A Cisco DB" service.

|-
! '''Release'''
| Release 8.5(3)
|-
! '''Associated CDETS #'''
| None.
|}

[[Category:Cisco_Finesse,_Release_8.5]]

Desktop: SystemInfo GET API returns an empty value for the primary and secondary Finesse hosts - Revision history

Dosproul: 1 revision

Lobruce at 17:52, 21 December 2011