Dosproul: 1 revision

2012-01-04T20:56:59Z

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Revision as of 20:56, 4 January 2012

Lobruce: Created page with "== Sign-in with offline device causes error == {| border="1" |- ! '''Problem Summary''' | An agent tried to sign in to the Finesse Agent Desktop with an offline device.&nb..."

2011-12-20T20:58:11Z

Created page with "== Sign-in with offline device causes error == {| border="1" |- ! '''Problem Summary''' | An agent tried to sign in to the Finesse Agent Desktop with an offline device.&nb..."

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== Sign-in with offline device causes error ==

{| border="1"
|-
! '''Problem Summary'''
| An agent tried to sign in to the Finesse Agent Desktop with an offline device. The Finesse Agent Desktop appears stuck at "Loading".  
|-
! '''Error Message'''
| No error message appears for about one minute. After a minute, an error about an invalid extension appears.
|-
! '''Possible Cause'''
| The agent tried to sign in using an invalid extension. That is, the device is configured in Unified CM but is not registered (offline).  
|-
! '''Recommended Action'''
| Try to sign in again with a valid extension (a device that is configured and registered in Unified CM).
|-
! '''Release'''
| Release 8.5(3)
|-
! '''Associated CDETS #'''
| CSCtv84926
|}

<br>[[Category:Cisco Finesse, Release 8.5]]

Desktop: Sign-in with offline device causes error - Revision history

Dosproul: 1 revision

Lobruce: Created page with "== Sign-in with offline device causes error == {| border="1" |- ! '''Problem Summary''' | An agent tried to sign in to the Finesse Agent Desktop with an offline device.&nb..."