Desktop: Sign-in with offline device causes error
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(Created page with "== Sign-in with offline device causes error == {| border="1" |- ! '''Problem Summary''' | An agent tried to sign in to the Finesse Agent Desktop with an offline device.&nb...") |
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Latest revision as of 20:56, 4 January 2012
Sign-in with offline device causes error
| Problem Summary | An agent tried to sign in to the Finesse Agent Desktop with an offline device. The Finesse Agent Desktop appears stuck at "Loading". |
|---|---|
| Error Message | No error message appears for about one minute. After a minute, an error about an invalid extension appears. |
| Possible Cause | The agent tried to sign in using an invalid extension. That is, the device is configured in Unified CM but is not registered (offline). |
| Recommended Action | Try to sign in again with a valid extension (a device that is configured and registered in Unified CM). |
| Release | Release 8.5(3) |
| Associated CDETS # | CSCtv84926 |
