Desktop: Reporting errors on the Finesse desktop

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== Desktop: Reporting errors on the Finesse desktop  ==
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== Desktop: Reporting errors on the Finesse desktop  ==
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If you experience errors on the Finesse desktop, click the '''Send Error Report''' button located at the bottom of the page. The button disappears when you click it, and then reappears after the desktop sends the client log information to the Finesse server.  
If you experience errors on the Finesse desktop, click the '''Send Error Report''' button located at the bottom of the page. The button disappears when you click it, and then reappears after the desktop sends the client log information to the Finesse server.  
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'''Note:''' The Send Error Report button is only available when you are signed in as an agent or supervisor.
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'''Note:''' The Send Error Report button is only available when you are signed in as an agent or supervisor.  
For information about retrieving the client logs from the Finesse server, see the [http://www.cisco.com/en/US/products/ps11324/products_user_guide_list.html User Guide for the Cisco Finesse Administration and Serviceability Consoles].
For information about retrieving the client logs from the Finesse server, see the [http://www.cisco.com/en/US/products/ps11324/products_user_guide_list.html User Guide for the Cisco Finesse Administration and Serviceability Consoles].
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! '''Release'''  
! '''Release'''  
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| Release 9.0(1)
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| Release 9.0(1), Release 9.1(1)
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! '''Associated CDETS #'''  
! '''Associated CDETS #'''  
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<br>[[Category:Cisco Finesse, Release 9.0]]
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[[Category:Cisco_Finesse,_Release_9.0]]&nbsp; [[Category:Cisco Finesse, Release 9.1]]

Revision as of 21:29, 4 December 2012

Desktop: Reporting errors on the Finesse desktop 

Problem Summary You want to report errors that you experience while you are signed in to Finesse as an agent or supervisor.
Error Message None
Possible Cause None 
Recommended Action

If you experience errors on the Finesse desktop, click the Send Error Report button located at the bottom of the page. The button disappears when you click it, and then reappears after the desktop sends the client log information to the Finesse server.

Note: The Send Error Report button is only available when you are signed in as an agent or supervisor.

For information about retrieving the client logs from the Finesse server, see the User Guide for the Cisco Finesse Administration and Serviceability Consoles.

Release Release 9.0(1), Release 9.1(1)
Associated CDETS # None


 

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