Desktop: Refresh is Not Supported on Agent Desktop

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== Desktop: Refresh is Not Supported on Agent Desktop ==
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== Desktop: Refresh is Not Supported on Agent Desktop ==
{| border="1"
{| border="1"
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|-
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! '''Problem Summary'''
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! '''Problem Summary'''  
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| The behavior that results from the browser refresh action on the agent desktop is unpredictable. The desktop might not refresh as expected.
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| After an extended period of time using Cisco Finesse, browser performance becomes sluggish.
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|-
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! '''Error Message'''
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! '''Error Message'''  
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| N/A
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| None.
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|-
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! '''Possible Cause'''
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! '''Possible Cause'''  
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| Various
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| Refreshing the browser or using the back button can cause slow browser performance after an extended period of time. 
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|-
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! '''Recommended Action'''
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! '''Recommended Action'''  
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| Be aware that refreshing the browser does not always refresh the page. The agent might need to sign out and sign in again to refresh the page.
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| Sign out of the Cisco Finesse Agent Desktop and close the browser. Reopen the browser and sign back in. Refreshing the browser or using the back button is not supported.
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|-
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! '''Release'''
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! '''Release'''  
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| Release 8.5(1)
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| Release 8.5(1), Release 8.5(3), Release 9.0(1), Release 9.1(1) 
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|-
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! '''Associated CDETS #'''
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| None'''
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|-
|-
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! '''Associated CDETS #'''
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| CSCtt29351 
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|}
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[[Category:Cisco_Finesse,_Release_8.5]] [[Category:Cisco_Finesse,_Release_9.0]]  [[Category:Cisco Finesse, Release 9.1]]
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[[Category:Cisco Finesse, Release 8.5]]
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Latest revision as of 20:33, 10 January 2013

Desktop: Refresh is Not Supported on Agent Desktop

Problem Summary After an extended period of time using Cisco Finesse, browser performance becomes sluggish.
Error Message None.
Possible Cause Refreshing the browser or using the back button can cause slow browser performance after an extended period of time. 
Recommended Action Sign out of the Cisco Finesse Agent Desktop and close the browser. Reopen the browser and sign back in. Refreshing the browser or using the back button is not supported.
Release Release 8.5(1), Release 8.5(3), Release 9.0(1), Release 9.1(1) 
Associated CDETS # CSCtt29351 
 

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