Desktop: Offhook Behavior in Agent Desktop
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! '''Problem Summary''' | ! '''Problem Summary''' | ||
| - | | The agent takes the phone off hook. The Finesse Desktop | + | | The agent takes the phone off hook. The Finesse Desktop shows the agent state as Talking but shows no call appearance. |
|- | |- | ||
! '''Error Message''' | ! '''Error Message''' | ||
Latest revision as of 14:27, 5 July 2011
Desktop: Offhook Behavior in Agent Desktop
| Problem Summary | The agent takes the phone off hook. The Finesse Desktop shows the agent state as Talking but shows no call appearance. |
|---|---|
| Error Message | N/A |
| Possible Cause | This release does not support the SERVICE_INIT event. Therefore, taking the phone off hook does not send an event to the desktop. |
| Recommended Action | A call appears on the desktop once the agent originates a call. |
| Release | Release 8.5(1) |
| Associated CDETS # | None |
