Desktop: Offhook Behavior in Agent Desktop

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! '''Problem Summary'''
! '''Problem Summary'''
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| The agent takes the phone off hook. The Finesse Desktop show the agent state as Talking but shows no call appearance.
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| The agent takes the phone off hook. The Finesse Desktop shows the agent state as Talking but shows no call appearance.
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! '''Error Message'''
! '''Error Message'''

Latest revision as of 14:27, 5 July 2011

Desktop: Offhook Behavior in Agent Desktop

Problem Summary The agent takes the phone off hook. The Finesse Desktop shows the agent state as Talking but shows no call appearance.
Error Message N/A
Possible Cause This release does not support the SERVICE_INIT event. Therefore, taking the phone off hook does not send an event to the desktop.
Recommended Action A call appears on the desktop once the agent originates a call.
Release Release 8.5(1)
Associated CDETS # None

Rating: 0.0/5 (0 votes cast)

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