Desktop: Gadget preferences do not persist after browser restart

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== Desktop: Gadget preferences do not persist after browser restart ==
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== Desktop: Gadget preferences do not persist after browser restart ==
{| border="1"
{| border="1"
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! '''Possible Cause'''  
! '''Possible Cause'''  
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| In Internet Explorer, the setting to clear cookies on exit is enabled. Clearing the browser cookies in Internet Explorer clears the gadget preferences. This is a known issue in Internet Explorer 8.0.
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| In Internet Explorer, the setting to clear cookies on exit is enabled. Clearing the browser cookies in Internet Explorer clears the gadget preferences. This is a known issue in Internet Explorer 8.0 and 9.0
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|-
! '''Recommended Action'''  
! '''Recommended Action'''  
|  
|  
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Disable the option for deleting browsing history on exit in Internet Explorer.
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Disable the option for deleting browsing history on exit in Internet Explorer.  
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#From the Tools menu in Internet Explorer, choose '''Internet Options'''.
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#From the Tools menu in Internet Explorer, choose '''Internet Options'''.  
#On the General tab, under Browsing history, clear the '''Delete browsing history on exit''' check box.  
#On the General tab, under Browsing history, clear the '''Delete browsing history on exit''' check box.  
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|-
! '''Release'''  
! '''Release'''  
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| Release 9.0(1) 
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| Release 9.0(1), Release 9.1(1), Release 10.0(1), Release 10.5(1)
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|-
! '''Associated CDETS #'''  
! '''Associated CDETS #'''  
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<br>[[Category:Cisco Finesse, Release 9.0]]
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<br>&nbsp;
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[[Category:Cisco_Finesse,_Release_9.0]] [[Category:Cisco_Finesse,_Release_9.1]] [[Category:Cisco Finesse, Release 10.5]]

Latest revision as of 17:12, 21 July 2014

Desktop: Gadget preferences do not persist after browser restart

Problem Summary Restarting the browser after using the gadgets.Prefs API to set a gadget pref value causes the value to be lost.
Error Message None
Possible Cause In Internet Explorer, the setting to clear cookies on exit is enabled. Clearing the browser cookies in Internet Explorer clears the gadget preferences. This is a known issue in Internet Explorer 8.0 and 9.0
Recommended Action

Disable the option for deleting browsing history on exit in Internet Explorer.

  1. From the Tools menu in Internet Explorer, choose Internet Options.
  2. On the General tab, under Browsing history, clear the Delete browsing history on exit check box.  
Release Release 9.0(1), Release 9.1(1), Release 10.0(1), Release 10.5(1)
Associated CDETS # None


 

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