Desktop: Desktop shows two-party call when agent signs in while on a conference
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Desktop: Desktop shows two-party call when agent signs in while on a conference
| Problem Summary |
Agent A is not signed in (unmonitored line) and completes a conference with a caller (unmonitored line) and Agent B (monitored line). Agent A signs in during the conference. The agent desktop shows a two-party call with Agent B instead of a conference. If Agent B hangs up first, the call on Agent A's desktop disappears although Agent A and the caller are still on the call. Agent A will still be in TALKING state. |
|---|---|
| Error Message | None |
| Possible Cause | This issue occurs when an agent on an unmonitored device completes the conference. |
| Recommended Action | None. Although the agent cannot update the call to a conference, this issue does not affect the quality of the conference. |
| Release | Release 9.0(1) |
| Associated CDETS # | CSCtz42176 |
