Desktop: Desktop shows two-party call when agent signs in while on a conference - Revision history

Dosproul: 1 revision

2013-01-10T20:33:16Z

1 revision

← Older revision

Revision as of 20:33, 10 January 2013

Lobruce at 21:15, 4 December 2012

2012-12-04T21:15:05Z

← Older revision		Revision as of 21:15, 4 December 2012
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-	== Desktop: Desktop shows two-party call when agent signs in while on a conference  ==	+	== Desktop: Desktop shows two-party call when agent signs in while on a conference  ==

	{\| border="1"		{\| border="1"
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	! '''Problem Summary'''		! '''Problem Summary'''
	\|		\|
-	Agent A is not signed in (unmonitored line) and completes a conference with a caller (unmonitored line) and Agent B (monitored line). Agent A signs in during the conference. The agent desktop shows a two-party call with Agent B instead of a conference.	+	Agent A is not signed in (unmonitored line) and completes a conference with a caller (unmonitored line) and Agent B (monitored line). Agent A signs in during the conference. The agent desktop shows a two-party call with Agent B instead of a conference.

	If Agent B hangs up first, the call on Agent A's desktop disappears although Agent A and the caller are still on the call. Agent A will still be in TALKING state.		If Agent B hangs up first, the call on Agent A's desktop disappears although Agent A and the caller are still on the call. Agent A will still be in TALKING state.
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	\|-		\|-
	! '''Release'''		! '''Release'''
-	\| Release 9.0(1)	+	\| Release 9.0(1), Release 9.1(1)
	\|-		\|-
	! '''Associated CDETS #'''		! '''Associated CDETS #'''
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	\|}		\|}

-	<br>[[Category:Cisco Finesse, Release 9.0]]	+	<br>
		+
		+	[[Category:Cisco_Finesse,_Release_9.0]]  [[Category:Cisco Finesse, Release 9.1]]

Dosproul: 1 revision

2012-06-28T16:05:49Z

1 revision

← Older revision

Revision as of 16:05, 28 June 2012

Lobruce: Created page with "== Desktop: Desktop shows two-party call when agent signs in while on a conference == {| border="1" |- ! '''Problem Summary''' | Agent A is not signed in (unmo..."

2012-04-20T19:53:38Z

Created page with "== Desktop: Desktop shows two-party call when agent signs in while on a conference == {| border="1" |- ! '''Problem Summary''' | Agent A is not signed in (unmo..."

New page

== Desktop: Desktop shows two-party call when agent signs in while on a conference  ==

{| border="1"
|-
! '''Problem Summary'''
|
Agent A is not signed in (unmonitored line) and completes a conference with a caller (unmonitored line) and Agent B (monitored line). Agent A signs in during the conference. The agent desktop shows a two-party call with Agent B instead of a conference.

If Agent B hangs up first, the call on Agent A's desktop disappears although Agent A and the caller are still on the call. Agent A will still be in TALKING state.

|-
! '''Error Message'''
| None
|-
! '''Possible Cause'''
| This issue occurs when an agent on an unmonitored device completes the conference.
|-
! '''Recommended Action'''
| None. Although the agent cannot update the call to a conference, this issue does not affect the quality of the conference.
|-
! '''Release'''
| Release 9.0(1)
|-
! '''Associated CDETS #'''
| CSCtz42176
|}

<br>[[Category:Cisco Finesse, Release 9.0]]