Desktop: Desktop Tools are Unresponsive or Disabled

Revision as of 17:41, 13 December 2010 by Cchetty (Talk | contribs)

Problem Summary	The desktop components are non-responsive.
Error Message	HTTP 500 or HTTP 503
Possible Cause	A 500 error indicates that a connection to the CTI server is lost, or it is in OUT_OF_SERVICE status. A 503 error indicates that the connection is in the PARTIAL_SERVICE status.
Recommended Action	Try these actions in the sequence listed: This disabled condition might be temporary. The agent can sign out of the desktop and then sign in again. The Administrator can check the network connections. The Administrator can launch the Serviceability Console to check the status of the service and to perform a Restart if necessary. The Administrator can run CLI commands to view that status, and if needed, to restart the services. The Administrator can check if the CTI Server is up and running.
Release	Release 8.5(1)
Associated CDETS #	None

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