Desktop: Desktop Tools are Unresponsive or Disabled - Revision history

Kemacdon at 14:25, 5 July 2011

2011-07-05T14:25:36Z

← Older revision		Revision as of 14:25, 5 July 2011
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	* The Administrator can launch the Serviceability Console to check the status of the service and to perform a Restart if necessary.		* The Administrator can launch the Serviceability Console to check the status of the service and to perform a Restart if necessary.
	* The Administrator can run CLI commands to view that status, and if needed, to restart the services.		* The Administrator can run CLI commands to view that status, and if needed, to restart the services.
-	* The Administrator can check if the CTI Server is up and running.	+	* The Administrator can check to see if the CTI Server is up and running.
	\|-		\|-
	! '''Release'''		! '''Release'''

Cchetty: 1 revision

2010-12-13T17:41:32Z

1 revision

← Older revision

Revision as of 17:41, 13 December 2010

Conrchan: /* Desktop: Desktop Tools are Unresponsive or Disabled */

2010-12-04T00:31:32Z

Desktop: Desktop Tools are Unresponsive or Disabled

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== Desktop: Desktop Tools are Unresponsive or Disabled ==

{| border="1"
|-
! '''Problem Summary'''
| The desktop components are non-responsive.
|-
! '''Error Message'''
| HTTP 500 or HTTP 503
|-
! '''Possible Cause'''
| A 500 error indicates that a connection to the CTI server is lost, or it is in OUT_OF_SERVICE status.
A 503 error indicates that the connection is in the PARTIAL_SERVICE status.
|-
! '''Recommended Action'''
| Try these actions in the sequence listed:
* This disabled condition might be temporary. The agent can sign out of the desktop and then sign in again.
* The Administrator can check the network connections.
* The Administrator can launch the Serviceability Console to check the status of the service and to perform a Restart if necessary.
* The Administrator can run CLI commands to view that status, and if needed, to restart the services.
* The Administrator can check if the CTI Server is up and running.
|-
! '''Release'''
| Release 8.5(1)
|-
! '''Associated CDETS #'''
|None'''
|-
|}

[[Category:Cisco Finesse, Release 8.5]]