Desktop: Desktop Tools are Unresponsive or Disabled
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* The Administrator can launch the Serviceability Console to check the status of the service and to perform a Restart if necessary. | * The Administrator can launch the Serviceability Console to check the status of the service and to perform a Restart if necessary. | ||
* The Administrator can run CLI commands to view that status, and if needed, to restart the services. | * The Administrator can run CLI commands to view that status, and if needed, to restart the services. | ||
| - | * The Administrator can check if the CTI Server is up and running. | + | * The Administrator can check to see if the CTI Server is up and running. |
|- | |- | ||
! '''Release''' | ! '''Release''' | ||
Latest revision as of 14:25, 5 July 2011
Desktop: Desktop Tools are Unresponsive or Disabled
| Problem Summary | The desktop components are non-responsive. |
|---|---|
| Error Message | HTTP 500 or HTTP 503 |
| Possible Cause | A 500 error indicates that a connection to the CTI server is lost, or it is in OUT_OF_SERVICE status.
A 503 error indicates that the connection is in the PARTIAL_SERVICE status. |
| Recommended Action | Try these actions in the sequence listed:
|
| Release | Release 8.5(1) |
| Associated CDETS # | None |
