Desktop: Conference Participants List Does Not Show All Parties
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Latest revision as of 17:41, 13 December 2010
Desktop: Conference Participants List Does Not Show All Parties
| Problem Summary | The agent is on a conference, and the Participants List on the Finesse Agent Desktop does not show all parties who are on the call. |
|---|---|
| Error Message | None |
| Possible Cause | This can happen in some cases when calls are conferenced from or to a Route Point. Finesse makes a best effort to populate the Participant List with all parties. |
| Recommended Action | There is no action the agent can take to update the Participants List.
This has no effect on the quality of the conference. |
| Release | Release 8.5(1) |
| Associated CDETS # | CSCtj80143 |
