Desktop: Client cannot resolve FQDN of Finesse server
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Revision as of 21:11, 4 December 2012
Desktop: Client cannot resolve FQDN of Finesse server
Problem Summary | When the desktop client cannot connect to the active Finesse server, the agent is redirected to the primary/secondary Finesse server (http://FQDN/desktop). The client cannot resolve the FQDN of the Finesse server. |
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Error Message | None |
Possible Cause | This problem may occur in environments where non-hierarchical DNS configuration exists. |
Recommended Action |
Configure the primary (and secondary if applicable) DNS on the client computers.
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Release | Release 9.0(1), Release 9.1(1) |
Associated CDETS # | CSCtz61663 |