Desktop: Cannot use third-party recorders with Silent Monitoring

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== Cannot Use Third-Party Recorders with Silent Monitoring ==
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== Cannot Use Third-Party Recorders with Silent Monitoring ==
{| border="1"
{| border="1"
|-
|-
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! '''Problem Summary'''
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! '''Problem Summary'''  
| Third-party recorders may not work with the Finesse Silent Monitoring feature.
| Third-party recorders may not work with the Finesse Silent Monitoring feature.
|-
|-
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! '''Error Message'''
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! '''Error Message'''  
| None
| None
|-
|-
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! '''Possible Cause'''
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! '''Possible Cause'''  
| Finesse uses the built-in bridge for Silent Monitoring. This can prevent the use of third-party recorders with Silent Monitoring.
| Finesse uses the built-in bridge for Silent Monitoring. This can prevent the use of third-party recorders with Silent Monitoring.
|-
|-
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! '''Recommended Action'''
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! '''Recommended Action'''  
| None
| None
|-
|-
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! '''Release'''
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! '''Release'''  
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| Release 8.5(3)  
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| Release 8.5(3), Release 9.0(1), Release 9.1(1) 
|-
|-
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! '''Associated CDETS #'''
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! '''Associated CDETS #'''  
| None
| None
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|-
 
|}
|}
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[[Category:Cisco Finesse, Release 8.5]]
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[[Category:Cisco_Finesse,_Release_8.5]] [[Category:Cisco_Finesse,_Release_9.0]]  [[Category:Cisco Finesse, Release 9.1]]

Latest revision as of 20:33, 10 January 2013

Cannot Use Third-Party Recorders with Silent Monitoring

Problem Summary Third-party recorders may not work with the Finesse Silent Monitoring feature.
Error Message None
Possible Cause Finesse uses the built-in bridge for Silent Monitoring. This can prevent the use of third-party recorders with Silent Monitoring.
Recommended Action None
Release Release 8.5(3), Release 9.0(1), Release 9.1(1) 
Associated CDETS # None
 

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