Desktop: Cannot determine if DTMF is sent successfully - Revision history

Dosproul: 1 revision

2013-01-10T20:33:15Z

1 revision

← Older revision

Revision as of 20:33, 10 January 2013

Lobruce at 21:17, 4 December 2012

2012-12-04T21:17:11Z

← Older revision		Revision as of 21:17, 4 December 2012
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	! '''Release'''		! '''Release'''
-	\| Release 9.0(1)	+	\| Release 9.0(1), Release 9.1(1)
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	! '''Associated CDETS #'''		! '''Associated CDETS #'''
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	<br><br>		<br><br>

-	[[Category:Cisco_Finesse,_Release_9.0]]	+	[[Category:Cisco_Finesse,_Release_9.0]]  [[Category:Cisco Finesse, Release 9.1]]

Dosproul: 1 revision

2012-06-28T16:05:50Z

1 revision

← Older revision

Revision as of 16:05, 28 June 2012

Lobruce at 15:38, 22 June 2012

2012-06-22T15:38:05Z

New page

== Desktop: Cannot determine if DTMF is sent successfully  ==

{| border="1"
|-
! '''Problem Summary'''
| You cannot determine if an attempt to send DTMF digits is successful. 
|-
! '''Error Message'''
| None
|-
! '''Possible Cause'''
| N/A
|-
! '''Recommended Action'''
|
1. Listen to the audio produced on the phone to determine if a DTMF message (tone) was successfully sent.

2. Verify that no error is displayed on the desktop after pressing a button on the keypad.

3. Check the Finesse server logs (under /opt/cisco/desktop/logs/webservices/) to see if an API request was successfully received. Look for a log line containing the strings "API_REQUEST" and "SEND_DTMF." Correlate this log statement with the user ID and time for which the keypad button was pressed.<br>

|-
! '''Release'''
| Release 9.0(1)
|-
! '''Associated CDETS #'''
| None
|}

<br><br>

[[Category:Cisco_Finesse,_Release_9.0]]