Desktop: Cannot determine if DTMF is sent successfully

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! '''Release'''  
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! '''Associated CDETS #'''  
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[[Category:Cisco_Finesse,_Release_9.0]]
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[[Category:Cisco_Finesse,_Release_9.0]] [[Category:Cisco_Finesse,_Release_9.1]] [[Category:Cisco Finesse, Release 10.5]] [[Category:Cisco_Finesse,_Release_10.6]]

Latest revision as of 15:40, 16 December 2014

Desktop: Cannot determine if DTMF is sent successfully 

Problem Summary You cannot determine if an attempt to send DTMF digits is successful. 
Error Message None
Possible Cause N/A
Recommended Action

1. Listen to the audio produced on the phone to determine if a DTMF message (tone) was successfully sent.

2. Verify that no error is displayed on the desktop after pressing a button on the keypad.

3. Check the Finesse server logs (under /opt/cisco/desktop/logs/webservices/) to see if an API request was successfully received. Look for a log line containing the strings "API_REQUEST" and "SEND_DTMF." Correlate this log statement with the user ID and time for which the keypad button was pressed.

Release Release 9.0(1), Release 9.1(1), Release 10.0(1), Release 10.5(1), Release 10.6(1)
Associated CDETS # None



 

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