Desktop: Cannot determine if DTMF is sent successfully
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! '''Release''' | ! '''Release''' | ||
| - | | Release 9.0(1) | + | | Release 9.0(1), Release 9.1(1) |
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! '''Associated CDETS #''' | ! '''Associated CDETS #''' | ||
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<br><br> | <br><br> | ||
| - | [[Category:Cisco_Finesse,_Release_9.0]] | + | [[Category:Cisco_Finesse,_Release_9.0]] [[Category:Cisco Finesse, Release 9.1]] |
Latest revision as of 20:33, 10 January 2013
Desktop: Cannot determine if DTMF is sent successfully
| Problem Summary | You cannot determine if an attempt to send DTMF digits is successful. |
|---|---|
| Error Message | None |
| Possible Cause | N/A |
| Recommended Action |
1. Listen to the audio produced on the phone to determine if a DTMF message (tone) was successfully sent. 2. Verify that no error is displayed on the desktop after pressing a button on the keypad. 3. Check the Finesse server logs (under /opt/cisco/desktop/logs/webservices/) to see if an API request was successfully received. Look for a log line containing the strings "API_REQUEST" and "SEND_DTMF." Correlate this log statement with the user ID and time for which the keypad button was pressed. |
| Release | Release 9.0(1), Release 9.1(1) |
| Associated CDETS # | None |
