Desktop: Cannot determine if DTMF is sent successfully

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Latest revision as of 20:33, 10 January 2013

Desktop: Cannot determine if DTMF is sent successfully 

Problem Summary You cannot determine if an attempt to send DTMF digits is successful. 
Error Message None
Possible Cause N/A
Recommended Action

1. Listen to the audio produced on the phone to determine if a DTMF message (tone) was successfully sent.

2. Verify that no error is displayed on the desktop after pressing a button on the keypad.

3. Check the Finesse server logs (under /opt/cisco/desktop/logs/webservices/) to see if an API request was successfully received. Look for a log line containing the strings "API_REQUEST" and "SEND_DTMF." Correlate this log statement with the user ID and time for which the keypad button was pressed.

Release Release 9.0(1), Release 9.1(1)
Associated CDETS # None



 

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