| Problem Summary
|| Clicking a button on the desktop does not result in the expected action or generates an error.
| Error Message
| Possible Cause
|| This can happen when the Finesse Web Service disconnects and then reconnects to the CTI server at a time when no actions are occurring in the desktop. The desktop is unaware of the disconnect/reconnect and continues to show the "stale" state before the disconnect/reconnect.
| Recommended Action
|| Restore the desktop to a normal state by signing out and signing back in.
|| Release 8.5(1)
| Associated CDETS #