Desktop: Button Behavior is Incorrect or Generates Errors

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Desktop: Button Behavior is Incorrect or Generates Errors

Problem Summary Clicking a button on the desktop does not result in the expected action or generates an error.
Error Message Various
Possible Cause This can happen when the Finesse Web Service disconnects and then reconnects to CTI server at a time when no actions are occurring in the desktop. The desktop is unaware of the disconnect/reconnect and continues to show the "stale" state before the disconnect/reconnect.
Recommended Action Restore the desktop to a normal state by signing out and signing back in.
Release Release 8.5(1)
Associated CDETS # None

Rating: 0.0/5 (0 votes cast)

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