Desktop: Button Behavior is Incorrect or Generates Errors
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Desktop: Button Behavior is Incorrect or Generates Errors
Problem Summary | Clicking a button on the desktop does not result in the expected action or generates an error. |
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Error Message | Various |
Possible Cause | This can happen when the Finesse Web Service disconnects and then reconnects to CTI server at a time when no actions are occurring in the desktop. The desktop is unaware of the disconnect/reconnect and continues to show the "stale" state before the disconnect/reconnect. |
Recommended Action | Restore the desktop to a normal state by signing out and signing back in. |
Release | Release 8.5(1) |
Associated CDETS # | None |