Desktop: Button Behavior is Incorrect or Generates Errors
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! '''Possible Cause''' | ! '''Possible Cause''' | ||
| - | | This can happen when the Finesse Web Service disconnects and then reconnects to CTI server at a time when no actions are occurring in the desktop. The desktop is unaware of the disconnect/reconnect and continues to show the "stale" state before the disconnect/reconnect. | + | | This can happen when the Finesse Web Service disconnects and then reconnects to the CTI server at a time when no actions are occurring in the desktop. The desktop is unaware of the disconnect/reconnect and continues to show the "stale" state before the disconnect/reconnect. |
|- | |- | ||
! '''Recommended Action''' | ! '''Recommended Action''' | ||
Latest revision as of 14:20, 5 July 2011
Desktop: Button Behavior is Incorrect or Generates Errors
| Problem Summary | Clicking a button on the desktop does not result in the expected action or generates an error. |
|---|---|
| Error Message | Various |
| Possible Cause | This can happen when the Finesse Web Service disconnects and then reconnects to the CTI server at a time when no actions are occurring in the desktop. The desktop is unaware of the disconnect/reconnect and continues to show the "stale" state before the disconnect/reconnect. |
| Recommended Action | Restore the desktop to a normal state by signing out and signing back in. |
| Release | Release 8.5(1) |
| Associated CDETS # | None |
