http://docwiki.cisco.com/w/index.php?title=Desktop:_Agents_with_blank_passwords_cannot_sign_in_to_Finesse&feed=atom&action=history 2013-05-25T23:46:17Z Revision history for this page on the wiki MediaWiki 1.16.0 http://docwiki.cisco.com/w/index.php?title=Desktop:_Agents_with_blank_passwords_cannot_sign_in_to_Finesse&diff=50217&oldid=prev 2013-01-10T20:33:15Z

<p>1 revision</p> <table style="background-color: white; color:black;"> <tr valign='top'> <td colspan='1' style="background-color: white; color:black;">← Older revision</td> <td colspan='1' style="background-color: white; color:black;">Revision as of 20:33, 10 January 2013</td> </tr></table>

Dosproul http://docwiki.cisco.com/w/index.php?title=Desktop:_Agents_with_blank_passwords_cannot_sign_in_to_Finesse&diff=50216&oldid=prev 2012-12-04T21:05:16Z

<p></p> <table style="background-color: white; color:black;"> <col class='diff-marker' /> <col class='diff-content' /> <col class='diff-marker' /> <col class='diff-content' /> <tr valign='top'> <td colspan='2' style="background-color: white; color:black;">← Older revision</td> <td colspan='2' style="background-color: white; color:black;">Revision as of 21:05, 4 December 2012</td> </tr><tr><td colspan="2" class="diff-lineno">Line 23:</td> <td colspan="2" class="diff-lineno">Line 23:</td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>|-</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>|-</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>! '''Release''' &nbsp;</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>! '''Release''' &nbsp;</div></td></tr> <tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>| Release 9.0(1)&amp;nbsp;</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>| Release 9.0<ins class="diffchange diffchange-inline">(1), Release 9.1</ins>(1)&amp;nbsp;</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>|-</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>|-</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>! '''Associated CDETS #''' &nbsp;</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>! '''Associated CDETS #''' &nbsp;</div></td></tr> <tr><td colspan="2" class="diff-lineno">Line 31:</td> <td colspan="2" class="diff-lineno">Line 31:</td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>&lt;br&gt;</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>&lt;br&gt;</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>[[Category:Cisco_Finesse,_Release_9.0]]</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>[[Category:Cisco_Finesse,_Release_9.0<ins class="diffchange diffchange-inline">]]&amp;nbsp; [[Category:Cisco Finesse, Release 9.1</ins>]]</div></td></tr> </table>

Lobruce http://docwiki.cisco.com/w/index.php?title=Desktop:_Agents_with_blank_passwords_cannot_sign_in_to_Finesse&diff=46529&oldid=prev 2012-06-28T16:05:49Z

<p>1 revision</p> <table style="background-color: white; color:black;"> <tr valign='top'> <td colspan='1' style="background-color: white; color:black;">← Older revision</td> <td colspan='1' style="background-color: white; color:black;">Revision as of 16:05, 28 June 2012</td> </tr></table>

Dosproul http://docwiki.cisco.com/w/index.php?title=Desktop:_Agents_with_blank_passwords_cannot_sign_in_to_Finesse&diff=46528&oldid=prev 2012-05-08T20:44:16Z

<p></p> <p><b>New page</b></p><div>== Desktop: Agents with blank passwords cannot sign in to Finesse ==<br /> <br /> {| border=&quot;1&quot;<br /> |-<br /> ! '''Problem Summary''' <br /> | An agent attempts to sign in to&amp;nbsp;the Finesse desktop with a blank password. The agent encounters an error and is not able to&amp;nbsp;sign in.&amp;nbsp;<br /> |-<br /> ! '''Error Message''' <br /> | Invalid ID&amp;nbsp;or password. Please try again.<br /> |-<br /> ! '''Possible Cause''' <br /> | The agent has a blank password configured in Unified CCE Configuration Manager. The password field is optional in Unified CCE but is required for Finesse. Agents must have a password configured in Unified CCE before they can sign in to Finesse.<br /> |-<br /> ! '''Recommended Action''' <br /> | <br /> Configure a password for the agent. <br /> <br /> #Launch Unified CCE Configuration Manager. <br /> #Locate the record for the agent (Agent Explorer &amp;gt; Agent tab). <br /> #Enter a password for the agent. <br /> #Save the agent record.<br /> <br /> |-<br /> ! '''Release''' <br /> | Release 9.0(1)&amp;nbsp;<br /> |-<br /> ! '''Associated CDETS #''' <br /> | None&amp;nbsp;<br /> |}<br /> <br /> &lt;br&gt;<br /> <br /> [[Category:Cisco_Finesse,_Release_9.0]]</div>

Lobruce