Desktop: Agents with blank passwords cannot sign in to Finesse

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Desktop: Agents with blank passwords cannot sign in to Finesse

Problem Summary An agent attempts to sign in to the Finesse desktop with a blank password. The agent encounters an error and is not able to sign in. 
Error Message Invalid ID or password. Please try again.
Possible Cause The agent has a blank password configured in Unified CCE Configuration Manager. The password field is optional in Unified CCE but is required for Finesse. Agents must have a password configured in Unified CCE before they can sign in to Finesse.
Recommended Action

Configure a password for the agent.

  1. Launch Unified CCE Configuration Manager.
  2. Locate the record for the agent (Agent Explorer > Agent tab).
  3. Enter a password for the agent.
  4. Save the agent record.
Release Release 9.0(1), Release 9.1(1) 
Associated CDETS # None 


 

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