Desktop: Agents with blank passwords cannot sign in to Finesse
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Desktop: Agents with blank passwords cannot sign in to Finesse
Problem Summary | An agent attempts to sign in to the Finesse desktop with a blank password. The agent encounters an error and is not able to sign in. |
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Error Message | Invalid ID or password. Please try again. |
Possible Cause | The agent has a blank password configured in Unified CCE Configuration Manager. The password field is optional in Unified CCE but is required for Finesse. Agents must have a password configured in Unified CCE before they can sign in to Finesse. |
Recommended Action |
Configure a password for the agent.
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Release | Release 9.0(1), Release 9.1(1) |
Associated CDETS # | None |