Desktop: Agents with blank passwords cannot sign in to Finesse

From DocWiki

(Difference between revisions)
Jump to: navigation, search
m (1 revision)
m (1 revision)
 
(One intermediate revision not shown)
Line 23: Line 23:
|-
|-
! '''Release'''  
! '''Release'''  
-
| Release 9.0(1) 
+
| Release 9.0(1), Release 9.1(1) 
|-
|-
! '''Associated CDETS #'''  
! '''Associated CDETS #'''  
Line 31: Line 31:
<br>
<br>
-
[[Category:Cisco_Finesse,_Release_9.0]]
+
[[Category:Cisco_Finesse,_Release_9.0]]&nbsp; [[Category:Cisco Finesse, Release 9.1]]

Latest revision as of 20:33, 10 January 2013

Desktop: Agents with blank passwords cannot sign in to Finesse

Problem Summary An agent attempts to sign in to the Finesse desktop with a blank password. The agent encounters an error and is not able to sign in. 
Error Message Invalid ID or password. Please try again.
Possible Cause The agent has a blank password configured in Unified CCE Configuration Manager. The password field is optional in Unified CCE but is required for Finesse. Agents must have a password configured in Unified CCE before they can sign in to Finesse.
Recommended Action

Configure a password for the agent.

  1. Launch Unified CCE Configuration Manager.
  2. Locate the record for the agent (Agent Explorer > Agent tab).
  3. Enter a password for the agent.
  4. Save the agent record.
Release Release 9.0(1), Release 9.1(1) 
Associated CDETS # None 


 

Rating: 0.0/5 (0 votes cast)

Personal tools