Desktop: Agents with blank passwords cannot sign in to Finesse
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| - | | Release 9.0(1) | + | | Release 9.0(1), Release 9.1(1) |
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| - | [[Category:Cisco_Finesse,_Release_9.0]] | + | [[Category:Cisco_Finesse,_Release_9.0]] [[Category:Cisco Finesse, Release 9.1]] |
Latest revision as of 20:33, 10 January 2013
Desktop: Agents with blank passwords cannot sign in to Finesse
| Problem Summary | An agent attempts to sign in to the Finesse desktop with a blank password. The agent encounters an error and is not able to sign in. |
|---|---|
| Error Message | Invalid ID or password. Please try again. |
| Possible Cause | The agent has a blank password configured in Unified CCE Configuration Manager. The password field is optional in Unified CCE but is required for Finesse. Agents must have a password configured in Unified CCE before they can sign in to Finesse. |
| Recommended Action |
Configure a password for the agent.
|
| Release | Release 9.0(1), Release 9.1(1) |
| Associated CDETS # | None |
