Desktop: Agents with blank passwords cannot sign in to Finesse

From DocWiki

(Difference between revisions)
Jump to: navigation, search
m (1 revision)

Revision as of 16:05, 28 June 2012

Desktop: Agents with blank passwords cannot sign in to Finesse

Problem Summary An agent attempts to sign in to the Finesse desktop with a blank password. The agent encounters an error and is not able to sign in. 
Error Message Invalid ID or password. Please try again.
Possible Cause The agent has a blank password configured in Unified CCE Configuration Manager. The password field is optional in Unified CCE but is required for Finesse. Agents must have a password configured in Unified CCE before they can sign in to Finesse.
Recommended Action

Configure a password for the agent.

  1. Launch Unified CCE Configuration Manager.
  2. Locate the record for the agent (Agent Explorer > Agent tab).
  3. Enter a password for the agent.
  4. Save the agent record.
Release Release 9.0(1) 
Associated CDETS # None 


Rating: 0.0/5 (0 votes cast)

Retrieved from "http://docwiki.cisco.com/wiki/Desktop:_Agents_with_blank_passwords_cannot_sign_in_to_Finesse"
Personal tools