Desktop: Agent state change from NotReady to NotReady with Reasoncode resets time in state field in Team Performance gadget
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Desktop: Agent state change from NotReady to NotReady with Reasoncode resets time in state field in Team Performance gadget
| Problem Summary | Agent state change from Not Ready to Not Ready with reason code causes the time in state field to reset in the Team Performance gadget. |
|---|---|
| Error Message | None |
| Possible Cause | The Agent state change from Not Ready to Not Ready with reason code is considered a state change and the time is reset in the time in state field. |
| Recommended Action | None |
| Release | Release 9.0(1) |
| Associated CDETS # | N/A |
