Desktop: Agent sign in fails after installation

Common issues include

• Username or password is incorrect.
• The Domain was not configured during installation.
• The agent is not properly configured in Unified CCE.
• The AWDB is not configured correctly.
• Cisco Tomcat was not restarted after configuration.
• The agent's device is not configured correctly in Unified CM.

• Verify that the username and password is correct.
• Verify that a valid domain was configured during installation and that forward and reverse DNS are set up correctly. To check if DNS was configured during installation, check the install.log for the following:
  
  InstallWizard|USER_ACTION_BTN_PUSH: Screen = DNS Client Configuration, button pushed = No|<LVL::Info
  
  The preceding message indicates that DNS was not configured during the installation. If this is the case, reinstall Finesse and configure the DNS with a valid domain. For information about collecting Finesse logs, see the section "Commands Supported for Cisco Finesse" in the
  User Guide for the Cisco Finesse Administration and Serviceability Consoles.
  
• Verify that the agent has been configured in Unified CCE.
• Verify that the AWDB is configured correctly:
  • Check the realm.log for the following line:
    "ERROR com.cisco.ccbu.finesse.realms.ccerealm.CCERealmConfig - Cannot connect to any AWDB! Ensure that at least one AWDB is configured properly and running!" 
    This line indicates that Finesse cannot connect to the AWDB. 
  • Check that the values entered in the Contact Center Enterprise Administration & Data Server Settings gadget are correct.
    • Verify that the username entered is a Windows domain user.
    • Verify that the username is not prepended with the domain (for example: domain\username). 
  • Check that the AWDB is set up correctly and is running:
    • The AWDB SQL server must use Windows authentication.
    • Verify that the AWDB machine is up and that the Distributor service is running.
    • Verify that the port configured in the Contact Center Enterprise Administration & Data Server gadget is open to the Finesse server.
• Restart Cisco Tomcat on the primary and secondary Finesse servers.
• Verify that the agent's device is properly configured in Unified CM and is active.