Desktop: Agent sign in fails after installation - Revision history

Dosproul: 1 revision

2013-01-10T20:33:14Z

1 revision

← Older revision

Revision as of 20:33, 10 January 2013

Lobruce at 20:58, 4 December 2012

2012-12-04T20:58:03Z

← Older revision		Revision as of 20:58, 4 December 2012
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	\|-		\|-
	! '''Release'''		! '''Release'''
-	\| Release 8.5(3), Release 9.0(1)	+	\| Release 8.5(3), Release 9.0(1), Release 9.1(1)
	\|-		\|-
	! '''Associated CDETS #'''		! '''Associated CDETS #'''
-	\| None.	+	\| None
	\|}		\|}

	<br>		<br>

-	[[Category:Cisco_Finesse,_Release_8.5]] [[Category:Cisco_Finesse,_Release_9.0]]	+	[[Category:Cisco_Finesse,_Release_8.5]] [[Category:Cisco_Finesse,_Release_9.0]]  [[Category:Cisco Finesse, Release 9.1]]

Dosproul: 1 revision

2012-09-14T12:29:49Z

1 revision

← Older revision

Revision as of 12:29, 14 September 2012

Lobruce at 13:18, 13 September 2012

2012-09-13T13:18:14Z

← Older revision		Revision as of 13:18, 13 September 2012
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	*Verify that a valid domain was configured during installation and that forward and reverse DNS are set up correctly. To check if DNS was configured during installation, check the install.log for the following:<br><br>InstallWizard\|USER_ACTION_BTN_PUSH: Screen = DNS Client Configuration, button pushed = No\|<LVL::Info<br><br>The preceding message indicates that DNS was not configured during the installation. If this is the case, reinstall Finesse and configure the DNS with a valid domain. For information about collecting Finesse logs, see the section "Commands Supported for Cisco Finesse" in the <br>[http://www.cisco.com/en/US/products/ps11324/products_user_guide_list.html User Guide for the Cisco Finesse Administration and Serviceability Consoles].<br>		*Verify that a valid domain was configured during installation and that forward and reverse DNS are set up correctly. To check if DNS was configured during installation, check the install.log for the following:<br><br>InstallWizard\|USER_ACTION_BTN_PUSH: Screen = DNS Client Configuration, button pushed = No\|<LVL::Info<br><br>The preceding message indicates that DNS was not configured during the installation. If this is the case, reinstall Finesse and configure the DNS with a valid domain. For information about collecting Finesse logs, see the section "Commands Supported for Cisco Finesse" in the <br>[http://www.cisco.com/en/US/products/ps11324/products_user_guide_list.html User Guide for the Cisco Finesse Administration and Serviceability Consoles].<br>
	*Verify that the agent has been configured in Unified CCE.		*Verify that the agent has been configured in Unified CCE.
-	*Verify that AWDB is configured ~~with~~ a Windows ~~Domain~~ user ~~and~~ the SQL server ~~is configured for~~ Windows authentication.	+	*Verify that the AWDB is configured correctly:
		+	**Check the realm.log for the following line:<br>"ERROR com.cisco.ccbu.finesse.realms.ccerealm.CCERealmConfig - Cannot connect to any AWDB! Ensure that at least one AWDB is configured properly and running!" <br>This line indicates that Finesse cannot connect to the AWDB.
		+	**Check that the values entered in the Contact Center Enterprise Administration & Data Server Settings gadget are correct.
		+	***Verify that the username entered is a Windows domain user.
		+	***Verify that the username is not prepended with the domain (for example: domain\username).
		+	**Check that the AWDB is set up correctly and is running:
		+	***The AWDB SQL server must use Windows authentication.
		+	***Verify that the AWDB machine is up and that the Distributor service is running.
		+	***Verify that the port configured in the Contact Center Enterprise Administration & Data Server gadget is open to the Finesse server.
	*Restart Cisco Tomcat on the primary and secondary Finesse servers.		*Restart Cisco Tomcat on the primary and secondary Finesse servers.
	*Verify that the agent's device is properly configured in Unified CM and is active.		*Verify that the agent's device is properly configured in Unified CM and is active.
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	<br>		<br>

-	[[Category:Cisco_Finesse,_Release_8.5]] [[Category:~~Cisco Finesse~~, ~~Release 9~~.0]]	+	[[Category:Cisco_Finesse,_Release_8.5]] [[Category:Cisco_Finesse,_Release_9.0]]

Dosproul: 1 revision

2012-06-28T16:05:49Z

1 revision

← Older revision

Revision as of 16:05, 28 June 2012

Lobruce at 18:00, 22 May 2012

2012-05-22T18:00:17Z

← Older revision		Revision as of 18:00, 22 May 2012
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	\|-		\|-
	! '''Release'''		! '''Release'''
-	\| Release 8.5(3)	+	\| Release 8.5(3), Release 9.0(1)
	\|-		\|-
	! '''Associated CDETS #'''		! '''Associated CDETS #'''
Line 40:		Line 40:
	<br>		<br>

-	[[Category:Cisco_Finesse,_Release_8.5]]	+	[[Category:Cisco_Finesse,_Release_8.5]] [[Category:Cisco Finesse, Release 9.0]]

Dosproul: 1 revision

2012-05-17T16:30:13Z

1 revision

← Older revision

Revision as of 16:30, 17 May 2012

Lobruce at 15:23, 17 May 2012

2012-05-17T15:23:33Z

← Older revision		Revision as of 15:23, 17 May 2012
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	\|		\|
	*Verify that the username and password is correct.		*Verify that the username and password is correct.
-	*Verify that a valid domain was configured during installation and that forward and reverse DNS are set up correctly.	+	*Verify that a valid domain was configured during installation and that forward and reverse DNS are set up correctly. To check if DNS was configured during installation, check the install.log for the following:<br><br>InstallWizard\|USER_ACTION_BTN_PUSH: Screen = DNS Client Configuration, button pushed = No\|<LVL::Info<br><br>The preceding message indicates that DNS was not configured during the installation. If this is the case, reinstall Finesse and configure the DNS with a valid domain. For information about collecting Finesse logs, see the section "Commands Supported for Cisco Finesse" in the <br>[http://www.cisco.com/en/US/products/ps11324/products_user_guide_list.html User Guide for the Cisco Finesse Administration and Serviceability Consoles].<br>
-		+
-	~~----~~	+
-		+
-	~~Check~~ the ~~Install Log~~. ~~Here~~ the ~~installer selected 'No' to DNS which means Domain is NOT configured.~~	+
-		+
-	~~04/12/2012 15:39~~:~~02 InstallWizard\|dnsConfigEnabled: dns='mandatory'.\|<LVL::Debug>~~	+
-		+
-	~~04/12/2012 15:39:02 InstallWizard\|Arguments: "DNS Client Configuration" "Do you want to enable Domain Name System (DNS) Client on this machine?" "Yes" "No" "Back" "Help"\|<LVL::Debug>~~	+
-		+
-	~~04/12/2012 15:39:02 InstallWizard\|Button label size information 66, 4, 16\|<LVL::Debug>~~	+
-		+
-	~~04/12/2012 15:39:12~~ InstallWizard\|USER_ACTION_BTN_PUSH: Screen = DNS Client Configuration, button pushed = No\|<LVL::Info~~>~~	+
-		+
-	~~----~~	+
-		+
	*Verify that the agent has been configured in Unified CCE.		*Verify that the agent has been configured in Unified CCE.
	*Verify that AWDB is configured with a Windows Domain user and the SQL server is configured for Windows authentication.		*Verify that AWDB is configured with a Windows Domain user and the SQL server is configured for Windows authentication.

Malhaque: /* Desktop: Agent sign in fails after installation */

2012-04-19T18:30:36Z

Desktop: Agent sign in fails after installation

← Older revision		Revision as of 18:30, 19 April 2012
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	*Verify that a valid domain was configured during installation and that forward and reverse DNS are set up correctly.		*Verify that a valid domain was configured during installation and that forward and reverse DNS are set up correctly.

-	~~Check the Install Log. Here the installer selected 'No' to DNS which means Domain is NOT configured.~~	+	----
-	~~04/12/2012 15:39:02 InstallWizard\|dnsConfigEnabled: dns='mandatory'.\|<LVL::Debug>~~	+
-	~~04/12/2012 15:39:02 InstallWizard\|Arguments: "DNS Client Configuration" "Do you want to enable Domain Name System (DNS) Client on this machine?" "Yes" "No" "Back" "Help"\|<LVL::Debug>~~	+
-	~~04/12/2012 15:39:02 InstallWizard\|Button label size information 66, 4, 16\|<LVL::Debug>~~	+
-	~~04/12/2012 15:39:12 InstallWizard\|USER_ACTION_BTN_PUSH: Screen = DNS Client Configuration, button pushed = No\|<LVL::Info>~~	+

-	*Verify that the agent has been configured in Unified CCE.	+	Check the Install Log. Here the installer selected 'No' to DNS which means Domain is NOT configured.
		+
		+	04/12/2012 15:39:02 InstallWizard\|dnsConfigEnabled: dns='mandatory'.\|<LVL::Debug>
		+
		+	04/12/2012 15:39:02 InstallWizard\|Arguments: "DNS Client Configuration" "Do you want to enable Domain Name System (DNS) Client on this machine?" "Yes" "No" "Back" "Help"\|<LVL::Debug>
		+
		+	04/12/2012 15:39:02 InstallWizard\|Button label size information 66, 4, 16\|<LVL::Debug>
		+
		+	04/12/2012 15:39:12 InstallWizard\|USER_ACTION_BTN_PUSH: Screen = DNS Client Configuration, button pushed = No\|<LVL::Info>
		+
		+	----
		+
		+	*Verify that the agent has been configured in Unified CCE.
	*Verify that AWDB is configured with a Windows Domain user and the SQL server is configured for Windows authentication.		*Verify that AWDB is configured with a Windows Domain user and the SQL server is configured for Windows authentication.
	*Restart Cisco Tomcat on the primary and secondary Finesse servers.		*Restart Cisco Tomcat on the primary and secondary Finesse servers.

Malhaque: /* Desktop: Agent sign in fails after installation */

2012-04-19T18:29:21Z

Desktop: Agent sign in fails after installation

← Older revision		Revision as of 18:29, 19 April 2012
Line 24:		Line 24:
	\|		\|
	*Verify that the username and password is correct.		*Verify that the username and password is correct.
-	*Verify that a valid domain was configured during installation and that forward and reverse DNS are set up correctly.	+	*Verify that a valid domain was configured during installation and that forward and reverse DNS are set up correctly.
		+
		+	Check the Install Log. Here the installer selected 'No' to DNS which means Domain is NOT configured.
		+	04/12/2012 15:39:02 InstallWizard\|dnsConfigEnabled: dns='mandatory'.\|<LVL::Debug>
		+	04/12/2012 15:39:02 InstallWizard\|Arguments: "DNS Client Configuration" "Do you want to enable Domain Name System (DNS) Client on this machine?" "Yes" "No" "Back" "Help"\|<LVL::Debug>
		+	04/12/2012 15:39:02 InstallWizard\|Button label size information 66, 4, 16\|<LVL::Debug>
		+	04/12/2012 15:39:12 InstallWizard\|USER_ACTION_BTN_PUSH: Screen = DNS Client Configuration, button pushed = No\|<LVL::Info>
		+
	*Verify that the agent has been configured in Unified CCE.		*Verify that the agent has been configured in Unified CCE.
	*Verify that AWDB is configured with a Windows Domain user and the SQL server is configured for Windows authentication.		*Verify that AWDB is configured with a Windows Domain user and the SQL server is configured for Windows authentication.