After a fresh installation of Finesse, agents cannot sign in to the desktop.
Invalid username or password. Please try again.
Common issues include
Username or password is incorrect.
The Domain was not configured during installation.
The agent is not properly configured in Unified CCE.
The AWDB is not configured correctly.
Cisco Tomcat was not restarted after configuration.
The agent's device is not configured correctly in Unified CM.
Verify that the username and password is correct.
Verify that a valid domain was configured during installation and that forward and reverse DNS are set up correctly. To check if DNS was configured during installation, check the install.log for the following:
InstallWizard|USER_ACTION_BTN_PUSH: Screen = DNS Client Configuration, button pushed = No|<LVL::Info