Desktop: Agent sign in fails after installation

Common issues include

• Username or password is incorrect.
• The Domain was not configured during installation.
• The agent is not properly configured in Unified CCE.
• The AWDB is not configured correctly.
• Cisco Tomcat was not restarted after configuration.
• The agent's device is not configured correctly in Unified CM.

• Verify that the username and password is correct.
• Verify that a valid domain was configured during installation and that forward and reverse DNS are set up correctly.
• Verify that the agent has been configured in Unified CCE.
• Verify that AWDB is configured with a Windows Domain user and the SQL server is configured for Windows authentication.
• Restart Cisco Tomcat on the primary and secondary Finesse servers.
• Verify that the agent's device is properly configured in Unified CM and is active.