Desktop: Agent remains signed in to CTI after the Finesse Desktop closes - Revision history

Dosproul: 1 revision

2013-01-10T20:33:14Z

1 revision

← Older revision

Revision as of 20:33, 10 January 2013

Lobruce at 20:55, 4 December 2012

2012-12-04T20:55:49Z

← Older revision		Revision as of 20:55, 4 December 2012
Line 20:		Line 20:
	\|-		\|-
	! '''Release'''		! '''Release'''
-	\| Release 9.0(1)	+	\| Release 9.0(1), Release 9.1(1)
	\|-		\|-
	! '''Associated CDETS #'''		! '''Associated CDETS #'''
Line 28:		Line 28:
	<br>		<br>

-	[[Category:Cisco_Finesse,_Release_9.0]]	+	[[Category:Cisco_Finesse,_Release_9.0]]  [[Category:Cisco Finesse, Release 9.1]]

Dosproul: 1 revision

2012-06-28T16:05:49Z

1 revision

← Older revision

Revision as of 16:05, 28 June 2012

Lobruce at 21:29, 31 May 2012

2012-05-31T21:29:11Z

New page

== Desktop: Agent remains signed in to CTI after the Finesse Desktop closes  ==

{| border="1"
|-
! '''Problem Summary'''
| An agent remains signed in to CTI after that agent closes the Finesse Desktop browser.
|-
! '''Error Message'''
| None
|-
! '''Possible Cause'''
| When the browser or tab is closed, the Finesse Desktop makes a best-effort attempt to immediately notify the Finesse server about the disconnection. However, running over a slower network connection (WAN) or on a slower computer may cause the disconnect method to become less reliable. It may take up to 1 minute for Finesse to detect such situations.
|-
! '''Recommended Action'''
|
We strongly recommend that agents click the Sign Out link on the Finesse Desktop before they close the browser window or tab. Otherwise, the agent should wait for 1 minute to allow the Finesse server to detect that the client browser is no longer active and perform a CTI force sign-out.

Agents can also sign in again and then sign out by clicking the Sign Out link located at the top of the Finesse Desktop to properly sign out of CTI.

|-
! '''Release'''
| Release 9.0(1)
|-
! '''Associated CDETS #'''
| None
|}

<br>

[[Category:Cisco_Finesse,_Release_9.0]]