Desktop: Agent remains signed in to CTI after the Finesse Desktop closes
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Latest revision as of 20:33, 10 January 2013
Desktop: Agent remains signed in to CTI after the Finesse Desktop closes
| Problem Summary | An agent remains signed in to CTI after that agent closes the Finesse Desktop browser. |
|---|---|
| Error Message | None |
| Possible Cause | When the browser or tab is closed, the Finesse Desktop makes a best-effort attempt to immediately notify the Finesse server about the disconnection. However, running over a slower network connection (WAN) or on a slower computer may cause the disconnect method to become less reliable. It may take up to 1 minute for Finesse to detect such situations. |
| Recommended Action |
We strongly recommend that agents click the Sign Out link on the Finesse Desktop before they close the browser window or tab. Otherwise, the agent should wait for 1 minute to allow the Finesse server to detect that the client browser is no longer active and perform a CTI force sign-out. Agents can also sign in again and then sign out by clicking the Sign Out link located at the top of the Finesse Desktop to properly sign out of CTI. |
| Release | Release 9.0(1), Release 9.1(1) |
| Associated CDETS # | None |
